T&C's

Our terms and conditions

Important Information About Your Chimney Cleaning Service. We're dedicated to providing thorough and professional chimney cleaning. We understand the trust you place in us, and while we take every care, there are a few important points we need to highlight to ensure your complete satisfaction and safety.

1. Our Service Focus: Expert Cleaning, Not Repairs

1.1 Our specialty is professional chimney cleaning. This involves carefully removing creosote and other flammable by-products that can build up in your chimney. We truly hope that our service contributes to the long-term health and longevity of your chimney system. However, it's important to understand that we are dedicated chimney cleaners, not repair technicians.

1.2 Our expertise lies in clearing your chimney, and for any structural concerns or repairs, we recommend consulting a qualified chimney repair specialist.

2. Understanding Chimney Fire Safety
2.1 Regular chimney sweeping is a crucial step in maintaining a safer home, as it significantly reduces the risk of chimney fires. However, it's important to remember that many factors can contribute to chimney fires, and while our cleaning vastly minimizes this risk, we cannot guarantee complete prevention.
2.2 For the most comprehensive assessment of your chimney's overall safety and to receive tailored fire prevention advice for your property, we strongly recommend a visit from a qualified fire and safety inspector. They can offer invaluable insights into your entire heating system.

3.Your Role in Protecting Your Property
3.1 To protect your belongings and ensure a clear workspace, we kindly ask for your assistance. Prior to our visit, please ensure that all furniture (including couches), curtains, blinds, artwork, carpeting, and books in the vicinity of the fireplace are thoroughly covered. This helps us work efficiently and prevents any dust or debris from settling on your valued possessions.
3.2 While we exercise the utmost care during our cleaning process, we cannot be held responsible for damages to items that have not been adequately covered.

4. Agreement to Our Service
Terms By scheduling and utilizing our chimney cleaning services, you are indicating your understanding and agreement to these terms and conditions. We believe in clear communication and appreciate you taking the time to review this important information.

We look forward to providing you with a clean and safer chimney!